Will XcellPay guarantee I pay less?
No honest provider can promise that before seeing your numbers. What we can do is review your statement, show you exactly where your money goes, and lay out options in writing so you can decide whether a change makes sense.
What do I need for the free statement analysis?
A recent monthly processing statement and a quick overview of how you take payments (in store, online, by phone). Black out full account numbers first, and never send card data or passwords.
What's the difference between dual pricing, a cash discount and a surcharge?
Dual pricing shows customers two prices, one for cash and one for card. A cash discount takes money off your regular price when someone pays cash. A surcharge adds a clearly disclosed fee to eligible credit card payments. Each has its own rules, and surcharges generally can't be applied to debit cards, so we'll help you understand what fits your business and location.
Will switching disrupt my business?
It shouldn't. Keep your current account open until your new setup is approved, installed and tested. We'll help plan the changeover and train your staff so checkout keeps moving.
Can I keep my current equipment or POS?
Sometimes. It depends on the device, the software and who owns it. We'll check compatibility during your review and tell you plainly whether new equipment is needed.
Do you only work with local businesses?
No. XcellPay is a Lead Wize Solutions service, and we work with businesses everywhere.